Cooling Mate Return & Warranty Policy

At Cooling Mate, we put our customers first. Every product is backed by our Customer-First Return Policy and a 1-Year Warranty, giving you complete confidence and peace of mind when shopping with us.

Shop With Confidence

  • All Cooling Mate products include a 1-Year Warranty.
  • Hassle-free returns for defective or faulty items.
  • Quick and transparent claim process with our support team.
  • Proof of purchase (receipt or order confirmation) is required.

Return Policy

We accept returns under the following conditions:

  • The product is defective, damaged, or not functioning as intended.
  • The issue is reported within 7 days of delivery.
  • A valid receipt or order confirmation is provided.

Defective or damaged products must be reported within 7 days of delivery. Requests made after this period will be handled under warranty service only and may not qualify for return or replacement.

Once the claim is verified, Cooling Mate will arrange a repair, replacement, or refund, depending on the situation.

1-Year Warranty Coverage

All Cooling Mate products are covered by a 1-Year Warranty from the date of purchase.
This warranty includes:

  • Manufacturing defects
  • Electrical or mechanical failures (not caused by misuse)
  • Free repair or replacement within the warranty period

Warranty Exclusions (No Claim Policy)

The warranty does not apply in the following cases:

  • Damage caused by power surge, voltage fluctuations, or electrical overload
  • Improper use, mishandling, or physical damage
  • Unauthorized repairs, modifications, or tampering
  • Normal wear and tear or consumable parts

If a product is damaged due to any of the above reasons, the warranty claim will be void.

How to File a Return or Warranty Claim

If you experience any issue with your product, please contact us:

Email: support@coolingmate.com
Phone: 0305-2489091

Our customer support team will guide you step by step to ensure a smooth and fast resolution.

Final Note

Your trust matters to us. With our clear return policy, transparent no-claim guidelines, and 1-Year Warranty, Cooling Mate ensures your purchase is fully protected.

Shop confidently at CoolingMate.com